All items are final sale. We only exchange items that have operational or design defects within 7 business days of delivery.
You can cancel your order BEFORE it is shipped. To cancel your order, please email us at email@example.com. Once an order has shipped, it is out of our hands and it cannot be canceled, rerouted, or redirected. A delivery refusal may also result in the loss of your product and you may also be charged for round trip shipping costs.
We refund orders that are late 45 days since you ordered.
If you noticed any damage on the package or the product itself, please notate the damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Please also inform us by email about the damage. We may need a picture of the damaged package to claim it from the delivery company. Please do not use the defective item until you receive guidance from us. If the product itself appears significantly damaged, you may refuse delivery. Please notify us of the refusal so we can follow up with the shipping company.
Before returning any item, please email us at firstname.lastname@example.org. We will send you a RETURN LABEL by email. Please print out the Return Label and tape it to the outside of the package that you are returning (remove the old label and barcode stickers). And meanwhile, we will inform you how to return.
You can always reach out to us at email@example.com with any questions.